Merthyr Tydfil Tourism Destination Management Day

A short post to say I had great pleasure in being invited to speak at the 2013 Merthyr Tydfil Tourism Destination Management Day last Thursday. If you weren't there then you missed a very packed event, both in attendees at the Orbit Business Centre and also in information presented and discussed. The highlight for me was seeing the premiere of the Merthyr Tydfil Tourism promotional film. 3 minutes of seeing Merthyr in a fresh and creative light. Hats off to those involved with that. You can watch the video here-

The Cognation team had a cracking documentary to show on the growth of the mountain bike trail centre in South Wales, here's a taster-

and finally for reference here's my presentation-

Thanks to the team at Merthyr Tydfil for putting the day on, and it was great to meet some new faces.

Editor's Choice from Share Wales on Flickr. Winter Wonderland, by Llansantffraed Court Hotel.

Winter Wonderland

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Virtual Tours: free and easy(ish)

This introduction to Virtual Tours takes in a little bit of history and context before we examine how small businesses can create their own. We shall be adding a detailed 'How to Guide' on Virtual Tours to the Share Wales Toolbox in the near future.

In the beginning was Virtual Reality ...

Long long ago, in a galaxy far, far away (specifically in the 1980s and early 1990s, and in the burgeoning heritage industry) operators and production companies recognised the potential of computer graphics for the presentation of tourist venues. The promise was of dynamic programmes that would allow viewers to navigate their way around historical buildings, museums and galleries, or reconstructed archaeological sites. The inspiration came in part from computer games, in part from a film industry that was developing CGI [Computer Generated Imagery] as a next generation FX tool. In those pre-Internet days the medium of choice was the CD-ROM, a compact merchandisable format with a degree of novelty value for early adopters of home computers.

First efforts were not particularly impressive. A limited CGI palette, a focus on technology rather than content (a usual failing with new media) and overuse of design templates resulted in programmes that were bland and overly homogeneous. Virtual Reality tours from the same production company would suggest remarkable (and specious) similarities between the architecture of, say, Knossos and Troy. But technology moved on, confidence increased and the focus shifted to content and sound historical research. Virtual Reality is now a common feature in broadcast media and in the better resourced heritage attractions. As example, see "How to reconstruct a Bronze Age City", a clip from the October 2011 BBC production "City Beneath the Waves: Pavlopetri" which covered excavations at a submerged Mycenaean city at the southernmost tip of the Peloponnese. Click here and go to 3:00.

Back to the real world

Virtual Reality requires complex and expensive processes. More affordable options for the tourism industry emerged with the development of digital photography. Proprietary software allows photographic images to be stitched together to allow immersive viewing. Users are able to navigate seamlessly around a 360° panorama and zoom into items of interest. At their most sophisticated, these photographic composites offer a dynamic spherical environment and involve the use of specialist lenses or programmable tripod heads. But the basic principle points the way to less ambitious exterior and interior virtual tours, created by small businesses for their own use, where full spherical coverage is not an absolute requirement.

Photographic rendition can be more effective than CGI for the real world, as the following examples demonstrate. Confusingly, photo-composites are often marketed as 'Virtual Reality Tours' but are characterised by only minimal use of computer graphics, for image enhancement.

The Vatican: The Sistine Chapel. Just one of a series of spherical virtual tours of iconic venues in the Vatican City. Click here. Tours are also available for the Basilica of St Peter and the Basilica of Saint Mary Major.

The National Gallery, London. The National Gallery has created virtual tours of all 18 of its exhibition rooms, which can be selected from the 'Floorplan' tab, bottom left. Users can also view individual paintings, or a panorama of the current temporary exhibit. Click here. An interesting addition is the 'Create a postcard' feature, where web site visitors can select a view and email a postcard and a back-link to a friend. A nice example of how user generated content can attract web site traffic.

Bringing it all back home

The National Gallery and Vatican demonstrate the power of Virtual Tours for creating distinctive web content. And stand-out visuals are increasingly important as online communities focus more and more on imagery - for just one perspective, see 'Why Facebook needs your photos'. Dynamic panoramas are now in common use by holiday letting agencies and estate agents to guide viewers around their properties, room by room. The above examples show the potential for heritage sites, museums and galleries. Most obviously, dynamic 360° panoramas are the ideal presentation format for the landscapes, coastscapes and harbours of Wales.

Virtual Tours based on 360° panoramas are well within the reach of small businesses, without the need for specialist equipment, production companies or advanced photographic skills. All that is required is a digital camera, a tripod, an eye for a view and a little patience. Everything else is free.


360° Panorama: Lower Fishguard, 18mm lens
You will be prompted to download the free MS Silverlight Viewer.
Don't be scared! 


360° Panorama, St Davids Cathedral, 10mm lens.

Photosynth: the short version

The Lower Fishguard and St Davids Cathedral  panoramas were produced and uploaded to the web using a mid-flight digital camera, the Microsoft Image Composite Editor [ICE] and MS Photosynth. A detailed step-by-step 'How to Guide' will be added to the Share Wales Toolbox shortly. Here's a summary of the process. Continue reading

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Frustrated by acronyms?

Acronyms are the bane of the Internet, especially where the Internet itself is concerned. On Share Wales we try very hard to avoid scattering acronyms about without clarification. Our editorial policy is to use square brackets on their first appearance to signal, or explain, the acronyms that will appear in the text. Not all publishers are so considerate of their readers, so here's a little help from from Econsultancy. Click here to clear the fog.

An acronym-busting 'How to Guide' will be added to the Share Wales Toolbox in the future.

Editor's Choice from Share Wales on Flickr. Barafundle Bay, by Scott Thomas.

Barafundle Bay

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Business support & information from the Welsh Government

The new Welsh Economic Growth Fund 2 will be launched on 1 March 2013. The non-repayable grant fund is intended to support business and social enterprise that will stimulate economic growth and create or safeguard employment; or help businesses move forward projects that will bring economic benefits for Wales. Phase 1 will be seeking Expressions of Interest for  project funding of between £50,000 and £100,000. Phase 2, due in autumn 2013, will be seeking Expressions of Interest for project funding of over £100,000.

Phase 1 Expressions of Interest should be submitted no earlier than 1 March 2013. The closing date for receipt is 5 April 2013. For successful Expressions of Interest, the fund will be open for applications between 3 May and 31 May 2013.

The fund is primarily intended to support investment in capital assets, including plant, machinery and IT equipment, buildings, fixtures and fittings, etc. Revenue costs are not normally eligible, but the cost of training on new equipment can be considered on a case-by-case basis. Another exception is where projects have relatively low capital expenditure compared with salary costs, when new jobs over 2 years can be considered on the basis of 'Aid for Job Creation'. Some essential specialist vehicles might be eligible for support if they are part of a much larger project.

The level of grant varies between regions (for further clarification, use the telephone contact number below).

Tier 1. 50% maximum, in the Wales Convergence Area. For map, click here.
Tier 2. 35% maximum, Flintshire, SE Wales/Newport, Brecon/Abertaf/Ystrad Gynlais.
Tier 3. 30% maximum, Wrexham, Powys, Monmouthshire, Cardiff, Vale of Glamorgan.

For more information, go to:
Frequently Asked Questions
Growth Fund Guidance
Or Telephone: 03000 6 03000

New support and information services are available via the Welsh Government 'Business Wales' web site, and from eleven 'One Stop Shops' distributed across the whole of Wales.

Editor's Choice from Share Wales on Flickr. Rockpool, Worm's Head, Gower, by 'Livin the Dream'.

Worm's Head & rockpool

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Sizing images for social media

Good quality images attract instant interest. Over the past few weeks a number of topics have urged us to repeat the mantra: "It is in the interests of traders that their images and videos are shared as widely as possible, especially via social media, so long as the visual content tracks back to the originating business and its location." But it can be frustrating when your perfect pics are spoilt by arbitrary cropping on social sites. Lunametrics have created a cheat sheet on pre-sizing images for Facebook, Google+, LinkedIn, Pinterest, YouTube and Twitter. (Our graphic is just a preview. For the comprehensive infographic, and to download or bookmark, use the links at the foot of this Blog.)

A very handy tool ... until the next layout 'improvements' come down the pike!

Just a taster ... Follow the link(s) for the real deal. Source: www.lunametrics.com

To go to Lunametrics and the cheat sheet, click here.

Problems loading the Lunametrics page? You may have to subscribe to the Newsletter. If all else fails, go to the 'Entrepreneur' web site, which carries the full infographic. Click here.

Editor's Choice from Share Wales on Flickr. South Stack Light, by Joseph Noble.

South Stack Lighthouse

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The season of the scam: credit card bookings

In November 2012 we outlined a number of advertising scams designed to take advantage of companies' marketing planning for the forthcoming year. Click here. Now, as bookings begin to come in for the coming season, fraudulent activity tends to shift from phony media to phony customers. One long-established variation involves the use of a stolen credit card to make a booking or place a deposit. When the payment has been taken the 'customer' (usually claiming to be an agency acting on behalf of clients) cancels the booking and requests a refund - to be paid into a different account. In a second variation the agency asks for overpayment to be taken from a credit card and the difference refunded.

Fraudulent activity of this type has been reported through online booking services and by direct email contact with targeted suppliers. Be wary of:
* Approaches/bookings from travel agencies with whom you have no previous trading history.
* Bookings which contain requests for dubious financial practices.
* Email requests that contain misspellings or crude grammatical errors.
* ANYTHING that seems suspicious.

If you have information about a scam or think you have been a victim of a scam, you should contact Consumer Direct Wales on 08454 040506, who will pass on the details to the Scambuster Wales Team and give practical and impartial advice. Scambuster Wales was established by the Wales Heads of Trading Standards in 2009. The Team was set up in recognition of the need to work across local authority boundaries where dishonest activity is concerned and the need to correlate cross-region intelligence. For more information on Scambuster Wales click here. And it is well worth keeping track of current criminal activity by subscribing to e-Crime Wales and regularly checking the IT Security and Risks section at the foot of the Share Wales Toolbox.

Editor's Choice from Share Wales on Flickr. Druidstone Haven, by Dave Challender.

Druidston Haven beach

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Subsidised graduate placements for small businesses

Skills, youth and enthusiasm from GO Wales

Recent graduates can bring a fresh eye, current skills and innovative ideas to any business. This is especially true of the digital environment, where technology and creativity are expanding exponentially. GO Wales can provide suitably qualified placements to take a 6-10 week project to completion in your workplace. Many businesses have gone on to offer full time employment to GO Wales graduates.

The programme helps students and graduates in Wales develop their careers through quality work experience and training with Welsh businesses. Drawing on a substantial skill pool from a range of business disciplines, the scheme provides funding of up to £1,000 per placement towards salary costs, together with 50% match funding for training for any graduate in your business. Each business has an allowance of £8,500 to use by December 2014. This allowance applies to businesses that have used GO Wales previously.

GO Wales is managed by the Higher Education Funding Council for Wales (HEFCW) and receives funding from the Welsh Government and the European Union Social Fund. The project is delivered by University Careers Services in Wales. For more information and contact details, click here.

Editor's Choice from Share Wales on Flickr. Langland Bay, by Visit Swansea Bay, Mumbles & Gower.

Kayaking at Langland Bay, Gower

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Why Facebook needs your photos

A question of attribution ...

Earlier this month we published "Instagram and other animals" in response to the furore created by a change to Instagram's licensing conditions. Rumours were spreading that Instagram/Facebook were intending to profit from their users' content without permission. In our post we suggested that there were most probably other reasons for the change.

The whiff of paranoia led us to discuss more general concerns about content sharing and possible copyright abuses. But by way of setting the scene we argued that "it is in the interests of traders that their images and videos are shared as widely as possible, especially via social media, so long as the visual content tracks back to the originating business and its location."

Mark Zuckerberg reveals all

Earlier this week Facebook's CEO revealed the simple truth that the real reason that social sites want you to share your photos is so that advertisers can share theirs. Imagery is so deeply embedded in the social media ecosystem that businesses are able to add visual content without encountering massive resistance. Mr Zuckerberg hopes, of course, that successful involvement with Facebook will encourage companies to take the step towards paid advertising. The more images posted and shared by subscribers, the happier Mark Zuckerberg will be and the more effective the Trojan Horse that has opened the gates to the business community - including the tourism community.

A question of attribution (redux)

The emerging mechanisms of social media advertising are various and rely first and foremost on compelling, high quality, content. An intriguing YouTube clip exposes viewers (and all the 'Friends' they share it with) to a brand, or a 5 second advertising leader, or subliminal product information. A stunning photograph, regardless of its source or any commercial intent, creates ripples in cyberspace.

45,500 "Likes"... 7,000 "Shares"... And counting ... 19 hours after posting!

Aesthetic and curiosity value are assets in their own right. The marketing benefit comes from clarity of attribution - where did the material come from and does it encourage me to investigate further? And the curiosity factor will arguably work better for small businesses than for the instantly recognisable Coca Colas of this world. Especially for tourism and leisure businesses, where pictures are worth more than all the words in the Oxford English Dictionary. The medium is the message!

For more on this, see the article of 30 January 2013, Huffington Post.

On a related topic, "Batch posting can lose you friends" from November 2012, click here.

Editor's Choice from Share Wales on Flickr. Castell Coch in Autumn, by Steve Ellaway.

Castell Coch-Autumn I, Wales

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QR codes: The movies

The latest addition to the Share Wales Toolbox is a series of short videos on QR codes and their applications. QR codes are delivery systems that connect mobile devices to web-based information. It is perhaps worth noting that the information (the web content) is independent of the delivery system: the same content might equally be used with other connection methods such as Near Field Communication or whatever else might emerge as the fashion of the day. Time spent on good content is never wasted.

QR Codes: The Movies

 

QR Codes: An Introduction [2:40]

Leighton James, Digital Tourism Business Programme Manager (as was) and Matt Chilcott from MonmouthpediA introduce QR codes and how they can be used as a key to unlock tourism content.

QR Codes & HistoryPoints: Case Study [3:25]

Rhodri Clark from HistoryPoint explains how QR codes are used to inform visitors about locations around Wales and to develop trails and authoritative online resources.

QR Codes & MonmouthpediA: Case Study [4:00]

Matt Chilcott from MonmouthpediA explains how easy QRs are to create and use and how they helped Monmouth become the first Wikipedia town in the world.

To view the videos, go to the Share Wales Toolbox.

A date for your diary

Digital Past 2013  New Technologies in Heritage, Interpretation and Outreach.
20-21 February 2013, The Shire Hall, Monmouth. Organised by The Royal Commission on the Ancient and Historical Monuments of Wales. The Conference will give insights into leading edge digital technology in a curatorial or interpretative role, including the development of the MonmouthpediA project. For the Conference Agenda, click here. For registration, click here.

Editor's Choice from Share Wales on Flickr. From Pen y Fan, by Paula J James.

Looking down from Pen y Fan

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And now … instant video postcards

The way ahead?

Over the last months image sharing has been boosted (if a boost were needed) by the integration of basic photo editing apps with social sites, most notably by the acquisition of Instagram by Facebook. Which prompts the question: how long before video follows the same route as still photography? The answer may already be with us.

Last week Twitter launched Vine, a video sharing app for mobiles, which integrates with Twitter Instagram fashion and lets users capture, stitch together and share video clips on the hoof. Record, stop recording, record again; the app does the rest. The result is an instant short video loop (maximum 6 seconds) which can be posted, just as instantly, on Twitter. It remains to be seen whether the runtime restriction will stimulate creativity, or whether Vine will lead to Twitter fatigue as subscribers are swamped with trite and blurry clips of babies, pets and binge drinking.

For examples and the official launch announcement, click here. For slightly higher quality examples and attempts at a narrative line, see the short piece in The Guardian.

It seems entirely predictable that the principle will be adopted by other social networks (no names, no pack drill) for sharing longer clips and, hopefully, adapted for Android and other platforms. But with greater length will come the greater flexibility to edit together different POVs (Points of View), wide shots and close ups, etc. The potential for visitor-generated content for holiday destinations is as obvious with video as it has proven to be with still images. And, once again, prompts us to stress the importance of free public wi-fi, especially in locations where roaming connectivity is absent.

For all the apparent ease of the emerging technology, and the immediacy offered by social networking, traders need to be wary of adopting smartphone video for mainstream promotional use. The general public has a highly developed critical faculty, born out of thousands of hours of TV viewing, and can spot shaky camera work, fuzzy focus and clumsy edits from fifty yards off. There is now a mature generation of affordable video cameras, including the miniaturised high definition equipment used by many outdoor activity centres to create dynamic video content with proprietary editing software. Later this year we will be adding How To Guides on video sharing and video production to the Share Wales Toolbox. In the meantime, enjoy: short clips, fast cuts and "objective" and "subjective" POVs (it's only an advert and alternative equipment is available).

Editor's Choice from Share Wales on Flickr. Powys Castle, by "Redstone Hill".

Wales - Powys - Powis Castle - 23rd March 2011 -59.jpg

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Mobile phone? Take mobile payments

When the lights go out ...

Early in December 2012 we posted the following item on our News page. Now seems a good time to recycle it through the Blog, given the usual power outages following a day or two of snow. If your till is out and your hub is dead, you can still take payments if you can get a roaming smartphone connection.

Over the past year or so a number of systems have been introduced to allow traders to take credit card payments using their own mobile devices. Card payments work via a secure card reader attached to a smartphone, and with many systems the card details can also be entered manually. Companies are offering free or low cost set-up and charge-free hosting, with commission (typically 2.75%) taken on transactions. The video example is from Sum Up, but a web search using "mobile card payments uk" will bring up a comprehensive list of providers. A useful payment solution for small businesses and traders on the move - and by adding inventory you will effectively create a fully automated e-commerce application at the point-of-sale. A word of warning: before committing to a card payment provider check that the system is compatible with your mobile device.

Editor's Choice from Share Wales on Flickr. Winter's Afternoon, by "Grovey81"

winters afternoon

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News & Shorts updates

Our News & Shorts page is always worth browsing for an eclectic selection of items that have attracted our attention. Posts over the last month or so include:

2013

25 January. Augmented Reality and commerce. The bigger picture on AR.
21 January.
The EC Virtual Tourism Observatory. Strangely, has nothing to do with virtual tourism and even less to do with observatories. The Observatory is intended as a resource and centralised knowledge base for policy makers .
15 January. Facebook announces Graph Search. Good news for tourism marketers? Watch the video.
12 January. CES 2013. A link to a comprehensive review of the Consumer Electronics Show in Las Vegas.
12 January. Wiki joins the travel scrum. Wikivoyage enters the world of travel.
9 January. Jessops in Administration. Apart from the obvious business lessons, are there specific indicators for the tourist trade?
9 January. Buzzwords: we're all guilty. Copywriting and PR no-nos.

2012

20 December. Managing Facebook privacy settings. Two videos from e-Crime Wales.
20 December. Tablets selling at 1 per second in the run up to Christmas.
19 December. Adobe Acrobat user group for Wales.
19 December. Online reviews: Positives trump negatives? Research from the British Psychological Society.
18 December. The best time to share content. Infographics from Marketingtech examining the best times for sharing content on social media.
14 December. Flickr launches iPhone app. Keeping up with Instagram.
13 December. Mobile phone? Mobile payments. Affordable payment solutions for small traders and traders on the move. Take card payments with your smartphone.

Editor's Choice from Share Wales on Flickr. The Library, Cardiff Castle,  by "inked1".

Still Life, The Library, Cardiff Castle

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